When I try open the attached office document files, I get Word/Excel/Powerpoint experienced an error trying to open the file like the following popup. Don’t search any Outlook settings. This is not the Outlook issue. It is the respective program (Word or Excel or Powerpoint) refused to open the document from unsafe origins. The solution is to fix the corresponding program. You may end up fixing all office programs. To fix the issue follow the instructions. • Open Word (or Excel or Powerpoint). • Click File tab and select Options. • Click Trust Center and click on Trust Center Settings button. ![]() Cannot Open PowerPoint Presentations in Windows 10. Disable Protected View in PowerPoint. Open Microsoft Office. Still unable to open.pps or pwrpnt in W10. • Click to select Protected View • Uncheck Enable Protected View for Outlook attachments. You may choose to uncheck all the options here, I would left other checked. Now try open the attachment from Outlook. It will open normally. Now, can you help with Signatures? ![]() I am using Outlook 2013. 1: I created a template for Signatures which included a colour logo and coloured font. I selected the saved template for both new e-mails and replies/forwards. When I did a new e-mail, all was fine. When I did a reply, nothing appeared. I tried copying the original signature and deleting the template then re-creating the signature by pasting the original into the new and saving. I selected the options for both new and replies. All is fine for new, but the logo disappears and the coloured texts changes to the gray that is in the rest of the body of the signature. 2: I also tried deleting and re-creating, but when I inserted the logo, it was huge and dragging one of the corner boxes wouldn’t shrink it. Today, we are looking at a troubleshooting tip which started as a question from one of our subscribers. Here is the scenario that “John Smith” was experiencing, and we’ll go over how to fix this particular problem. John was on our website and decided to download a few templates to try out for his presentations. He had never downloaded a template before, so he double checked that he had downloaded the proper file type, saved it in an easily found location, and attempted to open the file. PowerPoint launched like normal, but suddenly it stalled, initiating a pop-up box stating “Powerpoint found a problem with content ____________” and that it could try to repair the problem. PowerPoint found a problem John knew our content was secure, so he clicked “Repair”, at which point he received yet ANOTHER pop up box, this one worse than the first; stating PowerPoint can’t repair the file! How is he supposed to use our amazing templates which our artists have spend hundreds of hours creating just for the purpose of making John’s presentation’s more dynamic, eye catching and enjoyable? Simple, he called us. After a bit of discussion regarding the problem, we told John the solution to this pop up: Unblocking the file. Unblocking may seem strange, as you say “I didn’t lock the file in the first place.” or “Unblock what?” It turns out that Microsoft Office has the ability to block certain file types from unknown sources, preventing them from doing damage to your computer. Unfortunately, this does not discriminate between our templates, which are perfectly safe, or templates from another source who may not have your best interest at heart. To resolve the issue of opening an individual file, please follow these steps: 1) Locate the file on your computer 2) Right click the file and see the dropdown box which appears 3) Look to the bottom of the dropdown box and select “Properties” 4) In the “Properties” Window, you will see several tabs, the first of which should be “General”. Select this tab if it is not already selected. 5) At the bottom of this window you will see “Attributes” and “Security”. Next to the word “Security” is a description stating “This file came from another computer and might be blocked to help protect this computer.” and a box labeled “Unblock”.
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March 2018
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