However you should copy the contents (before calling CS, because customer support may ask you to backup your device again that would over write the last working copy) at C: Users your-user_name OneDrive Documents TomTom HOME Backup Your_device Backup01 InternalMemory to another location on your PC as this is the last backup of your device by TT Home. ----------------------- If customer support couldn't help (it worked for my ONE XL using TT Home) try the following steps with 'previous SAVED files above' under C: Users your_username Documents TomTom HOME Backup Your_device Backup01 InternalMemory If you had backup from you device to your computer OR downloaded/purchased maps. You should be able to find the original maps under this directory C: Users your_username Documents TomTom HOME 1. If you had backup, I think you could copy all files under C: Users your_username Documents TomTom HOME Backup Your_device Backup01 InternalMemory to your device and reset the device by holding down power button for 20 sec until hearing the drum set. If you had downloaded new map, the downloaded map versions are under C: Users your_username Documents TomTom HOME Download complete, but you would need to unzip the contents before copying to the map folder on your device. ![]() [Unzip all files and copy those under the folder /your_map_folder depending on the maps that you had purchased, e.g. US_and_Canada.] * There is a zip file called activation.zip. You have to unzip this file and store it on your device under the map folder in stead of /your_map_folder/activation. For example, on your device there is a folder /Eastern_US_and_Canada for Eastern US and Canada map. The folder /Eastern_US_and_Canada/activation stores the activate code. However you should copy the extracted files in activation.zip and stores it under /Eastern_US_and_Canada. ![]()
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